Safety

Safety

• Still couldn't find your answer?

  If you still haven't found the answer you were looking for, feel free to message us at welcome@socialcatfish.com.

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• Can I search for someone out of the country?

  Yes, you are able to search for anyone in any English speaking country around the world as long as the laws governing digital information in that country permit it

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• Can I update information on the website?

  At this time, we don’t allow people to update their information on our site. We are working to develop this feature in the future.

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• Can I report a scammer?

  Yes! You can take any information you receive from our website and report it to the FBI or local authorities.

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• Is he/she real or not?

  If there are no records found for the person you are searching, he or she is most likely not real. There are usually public records for every single person living on this planet. If the person you looked up does not have any public information, there’s a high probability that the information you were provided was fabricated by a scammer.

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• Can I search someone from the military?

  Yes. If they are from the United States, then they should have a public record in the country.

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• What is your refund policy

  If we can’t find the information, we will give you your money back within ___ days. However, we suggest that you try calling 844-422-8347 first so that we can answer any questions or concerns you might have.

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• When will i be billed

  If you signed up for a membership plan, then you will be billed $5.73 for social searches and $5.99 for image searches right away for the first 5 days. Then, you will be billed automatically for your monthly rate depending on your search plan every 30 days. If you signed up for a search specialist, you will only be billed one time at $297.

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• What comes with a Social catfish membership

  You can find and verify someone’s information using a name, email address, phone number, or social media username if you have a social search membership. If you have an image search membership, you can perform an image search using the image of someone you want to look up.

  By performing a search, you could potentially unveil any social media or dating account someone has, see if they have any criminal records, verify that a business is real, and figure out if someone is licensed. You can also figure out if the person you are talking to is real and if they have any additional contact information.

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• If I am on your site does that mean I am a Social Catfish

  Social Catfish is what we call our site because we help verify if someone is real to catch the catfish. If you are on our site, it is because you want to find out if someone is being a catfish, which is when you pretend to be someone you aren’t. It does not mean that you are the “social catfish.”

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• I didn't find what I am Looking for, now what

  You can call 844-422-8347 to see if we can answer your questions or concerns that you might have.

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• I was charged twice

  If you were charged twice, email welcome@socialcatfish.com or call 844-422-8347 so that we can look into reversing the charge.

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• can’t pull up my account

  Try logging into your account, then go to the main menu and click on “Dashboard.” You should see your account details by doing this. If you can’t login to your account at all, contact customer support at welcome@socialcatfish.com or at 844-422-8347.

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• How do I use all searches

  Go onto SocialCatfish.com and go to the search bar on the home page. Click on the search option you would like to perform. Enter the name, email address, phone number, social media username, or image you would like to find more information about. Sign up for one of our memberships to continue. You should be able to find results within minutes!

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• How to understand search results

  Our search results are easy to read! Once you perform a search, click on the result that best matches what you are looking for. The result should have someone’s contact information on it, the places they’ve lived, their possible social media profiles, their possible dating profiles, and more!

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• What happens if I am not happy with service

  You can contact welcome@socialcatfish.com or 844-422-8347 to chat with us about your experience to see if we can further assist you.

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• Your site says I already have an account? How do I find it?

  If your email is already associated with another account, click on “Forgot Password” and follow the steps to change your password. You should be able to access your account through this method. If you can’t find it, you can contact 844-422-8347 or welcome@socialcatfish.com to see if one of our team members can find your account for you.

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• I want to report a catfish or scammer

  You can report a catfish or scammer through the FTC by filing online at https://reportfraud.ftc.gov/#/. This report goes back to the FBI who will find more information about the person who has been catfishing you.

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• Do you have a money back guarantee?

  If you are not satisfied with our services after __ days of usage, you might be able to get your money back. For more information, you can contact customer service at 844-422-8347 or welcome@socialcatfish.com to see if getting your money back is possible.

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• I want to file a dispute?

  If you would like to file a dispute, contact customer service at 844-422-8347 or welcome@socialcatfish.com.

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• If I upload an image. What do you do with that image?

  With our reverse image search plan, all images that you have searched are saved onto your account.

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• Can I delete my search history?

  If you upload an image onto the reverse image search platform, you can only delete the image you upload. However, the image search history will still be saved onto your account as well as any social search you have performed.

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• What is the difference between canceling and deleting my account? How do I delete my account?

  By canceling your account, your account will still be in the Social Catfish system but you will not be able to perform searches on it or be charged for our services. That way if you would like to renew your membership, you can do so easily. However, if you delete your account, you delete it off the Social Catfish platform and will have to sign up for Social Catfish again to get your membership back.

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• I searched for an email but there was no record found. Why?

  If you searched for an email and there was no record found, then this means it’s not associated with a name. This could mean that either the email address belongs to a scammer or a catfish, or that the person never associated their name with the email address.

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• Acceptable uses with our services.

  You can reverse search someone’s name, email address, phone number, social media username, address, or image to see who it is that you’ve been talking to or to get the contact information of a long lost friend/relative.

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• Someone I’m talking to online asked me for money. What do I do?

  DON’T DO IT! This person is most likely a romance scammer, which is a catfish that pretends to be someone else in order to get money from their victims. They will come up with any excuse they can in order to get their hands on your hard-earned money. These excuses seem like emergencies, but they are just lies to guilt trip you into sending them money. If you have given someone money, please report it immediately.

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• How do I verify if someone is real?

  You can video chat them to make sure that who you’re talking to is a real person, but watch out for any lag in their video since scammers can also fake video chats. You could also meet them in person to verify if they are real. If they don’t want to do either of these, you can verify their information with Social Catfish with our reverse search platform. If no information comes up after this, then they most likely are a catfish.

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• I’m from outside the United States. Can I use your services?

  You are able to sign up for Social Catfish, unless you live in Europe.

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• What is the difference between your site and Google?

  Google provides information that’s readily available on the internet. We’re a search engine like Google but, we help you search hard to find public records from thousands of sources in just one place.

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• Will you show dating sites?

  We have articles about specific dating sites with information regarding scams on their websites and how to find someone on that website.

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• I am a member. Why do I have to pay again

  We charge every 30 days for our monthly memberships. Therefore, our members pay once a month to use our services.

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• I paid for a trial. Why don’t I have access to searches?

  You only get access to searches within your trial plan, and then after that you have to pay the monthly membership of the plan you selected in order to continue using our searches. For the trial plans, it’s $5.73 for 5 days for our unlimited social searches and then $27.48 a month after that. For unlimited image searches, it’s $5.99 for 5 days and then $26.99 a month after that.

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• Help! I’m trying to figure out if I am being Scammed/ Catfished.

  If you are talking to someone online, pay attention to whether or not they want to meet you in person or video chat with you. If they don’t want to or if their video chat is lagging, this could mean they are a scammer. If they are asking for money online for any reason, this is also a red flag that they are a scammer. Also, pay attention to if they become overly flirty too fast and if they are using photos from someone in the military or in construction work. You can use our reverse search services to see if someone is real as well by searching a name, email address, phone number, social media username, or image.

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• I didn't get an image search match. What do I do?

  If you didn’t get an image search match, this means that no one is using this person’s photo often for social media profiles. While this might mean that they aren’t a scammer, it is still important to be wary when talking to anyone you don’t know online.

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• What do I get with an in-depth search?

  When you hire our in-depth search specialist, she will perform the search for you! All you need to do is provide her with any information you have about the person you’ve been talking to and she will verify if they are legit or not. This takes only 3-5 days and she will go over the research she did with you in order to show you whether or not the person is real.

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• How is an in depth search different from the other searches?

  With an in-depth search, our search specialist performs the searches and does the research for you to verify if the person you are talking to is real. However, with other searches you would have to perform those searches yourself to see if the person you are talking to is real or not. All you need to do is enter the person’s name, email address, phone number, social media username, or image to see if you’ve been talking to a real person.

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• Help! I want to see if someone is on a dating website.

  You can see if someone is on a dating site by searching them up on our reverse search bar. All you need to do is sign up for our social search or image search membership, depending on how you would like to search for this person. Then, you enter their name, email address, phone number, social media username, or image to pull up their result. Then once you click on their result, you can see the dating site they have signed up for.

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• Does Social Catfish spy or hack into people’s personal information?

  Social Catfish does not spy or hack into people’s personal information.

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• I need social media information on the search I am running.

  You can see if someone is on a social media site by searching them up on our reverse search bar. All you need to do is sign up for our social search or image search membership, depending on how you would like to search for this person. Then, you enter their name, email address, phone number, social media username, or image to pull up their result. Then once you click on their result, you can see the social media platforms they have signed up for.

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• Do you provide vehicle registration?

  Social Catfish does not provide vehicle registration information.

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• How can I get the most accurate results?

  You can enter multiple searches using an unlimited membership to get the most information you can on the person you’ve been talking to. You can also hire our search specialist to perform a search for you if you would like the most accurate results.

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• I need to remove my information from your site. How do I do that?

  You will need to contact customer service in order to remove your information from our website. You can contact them at 844-422-8347 or welcome@socialcatfish.com.

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• Do you work with Law Enforcement?

  Social Catfish only works with law enforcement if we need to verify that information is correct.

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• How do I reactivate my account?

  You can sign up again if you deleted your account, or log in with your existing account if you just cancelled your account. Then once you log in, go to your dashboard and select “Plan Details” to select the plan you want and renew your membership.

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• Somebody is claiming to be in the military asking me for money.

  DON’T GIVE THEM MONEY! This person is most likely a romance scammer, which is a catfish that pretends to be someone else in order to get money from their victims. They will come up with any excuse they can in order to get their hands on your hard-earned money. They use the military as an excuse to come up with fake emergencies, which guilt-trip their victims into giving them money. If you have given someone money, please report it immediately.

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• Somebody is claiming to be on an oil rig asking me for money.

  DON’T GIVE THEM MONEY! This person is most likely a romance scammer, which is a catfish that pretends to be someone else in order to get money from their victims. They will come up with any excuse they can in order to get their hands on your hard-earned money. They use the oil rig as an excuse to come up with fake emergencies, which guilt-trip their victims into giving them money. If you have given someone money, please report it immediately.

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• Somebody is claiming to be an art dealer

  DON’T GIVE THEM MONEY! This person is most likely a romance scammer, which is a catfish that pretends to be someone else in order to get money from their victims. They will come up with any excuse they can in order to get their hands on your hard-earned money. They use being an art dealer as an excuse to sell you their fake art then steal your money in the process. If you have given someone money, please report it immediately.

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• How do I report an issue with your website?

  You can report an issue on our website by contacting customer service at 844-422-8347 or welcome@socialcatfish.com.

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• How do I use your website?

  To use our website, type in a name, email address, phone number, social media username, or upload an image into the search bar. Then, it will take a few minutes to run the search on the information you provided it with. While you are waiting, it will instruct you to sign up for a trial and monthly membership on the search you would like to perform. Once you sign up, you can see the results right away! We also provide you with blogs and YouTube videos that inform you on the types of scams you need to watch out for.

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• How do I ensure I get the best results from my searches?

  You can enter multiple searches using an unlimited membership to get the most information you can on the person you’ve been talking to. You can also hire our search specialist to perform a search for you if you would like the best results.

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• I want to check the photo I uploaded. How do I do that?

  Log in to your Social Catfish account then go onto your dashboard. This should bring up your search history. Click on the photo you would like to view on your search history. This should bring up the results of the search from that image.

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• How do I crop an image? How do I upload an image?

  Go to the Social Catfish search bar and select “Image” from the options on top. Click on the white part of the search bar to upload an image from your computer. Find the image you want to search, and click the image to upload it onto the Social Catfish site. This will start the image search which only takes a few minutes to complete.

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• How do I contact you guys?

  You can contact customer service at 844-422-8347 or welcome@socialcatfish.com.

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• I have zero matches. What does that mean?

  If you are using a social search, this means that the information you entered is not associated with a name. If a name was entered, this means that the name is probably fake since there should be at least one public record associated with that name. If an image was uploaded, this means that the image the person is using is most likely real, or it could not be as known on the Internet.

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• Can you help me find a scammer?

  Social Catfish can only provide you with public information in order to verify potential scammers.

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• What do I do if I have been scammed?

  You can report any scam to the FTC or the BBB. You can also call your local authorities or report it to your local bank to see if there’s any chance of getting your money back.

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• How do I see my results?

  First, log in to your account. Then, go onto your dashboard. On your dashboard, it should show you your search history which you can view your results on.

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• How do I look up my search history?

  First, log in to your account. Then, go onto your dashboard. On your dashboard, it should show you your search history.

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• How do I sign up again?

  Go onto the Social Catfish menu and click log-in. Then on the top right column, click on sign up. Then, choose the level of membership you would like to purchase. Once you do that, enter the requested information. After that, you will become a Social Catfish member.

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• Where do I log into my account?

  Go onto the Social Catfish menu and click log-in. Then enter your email address you used to sign up and your password. Once you do that, go onto your dashboard by clicking on the Social Catfish menu and then “Dashboard.”

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• Somebody is using my images to catfish other people. What can I do?

  You can report the scam account on the social media platform they are using, stating that they have stolen your photos. You can also request that your social media account can be verified with a blue checkmark, and also place watermarks on your photos to show who they belong to.

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• Somebody is using my images to scam other people. What can I do?

  You can report the scam account on the social media platform they are using, stating that they have stolen your photos. You can also request that your social media account can be verified with a blue checkmark, and also place watermarks on your photos to show who they belong to.

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• How long does the image search take to get results?

  A Social Catfish image search only takes a few minutes to obtain the best results!

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• How do I find the name of the person in the image?

  Social Catfish can not guarantee that you will find the name of the person that is in the image. However, if you click on some of the links where the photo was found, it could lead to the name of the person in the image. We ask that you proceed with caution though, since the websites are not a part of Social Catfish and could give your device malware.

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• If the image search does not give me any results does that mean they are real?

  Most of the time, this is the case. However, if they are refusing to video chat with you or meet you in person, it is still best to proceed with caution. They could’ve stolen a photo from someone that’s not as well known by other scammers.

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• How do I navigate the website?

  We have a search bar that you can access through the home page that allows you to search for someone using a social search or an image search. All you need to do is enter the information of the person you are looking for, and sign up for our membership. Once you do this, it will take a few minutes to find results of the person you are looking for.

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• What is a search token?

  A search token unlocks a match if there are results of the search you performed.

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• How do I find out who I am speaking to online?

  You can find out who you are speaking to online by running a social or image search through Social Catfish. All you need to do is enter their name, email address, phone number, social media username, or image into the search bar to see who it is you’ve really been talking to. After that, sign up for one of our memberships and view your results within minutes.

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• The site keeps asking if I am a real person. Why?

  We want to make sure that everyone using our website uses it for the right reasons. Therefore, we might ask if you are a real person at times to prevent website and data abuse.

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• Are you a dating site?

  Social Catfish is not a dating website. We verify that the person you are talking to online is real and help find contact information from long lost friends and relatives.

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