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Your Account

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Your Account

  • What are the benefits of being a member?

    • Find or verify someone using just an image
    • Find out information about someone with just their name
    • Locate online social profiles (dating profiles, social profiles and work profiles)
    • Get access to criminal records*
    • Find out who lives at an address
    • Verify a business
    • Find out who owns an email
    • Find out who owns a phone number
    • Check out licensed professionals
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  • How do I change membership plans?

    You can add more search tokens to your account membership by clicking "Add more tokens" on the right side of the payment information section of the membership dashboard.

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  • How do I cancel my membership?

    • Call in at 844-422-8347. We are based out of California so our hours are Monday - Friday from 9:00-5:00 Pacific Standard Time.
    • Email us stating that you would like to cancel your membership.
    • Log onto your dashboard, go under Account Plan Details and you will find a small trash can on the right of the screen, simply click that trash can, wait about 15 seconds or so, and you will see a confirmation that your membership has been cancelled. You will also receive an email.
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  • How often will I be billed for these services?

    If you signed up for a membership plan you will be billed $5.95 for the first two weeks and then $19.95 monthly. Otherwise, all our fees are one time transactions. (1 Report, Hire a Specialist).

    You can view all of your payment info from the member dashboard. This can be accessed from the menu dropdown in the top right hand corner of the homepage after you login.

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  • How do I remove my information from Social Catfish?

    If you can please submit an opt out request through our Opt-Out form located here. https://socialcatfish.com/opt-out/. Depending on how backlogged we are, it can take up to 1 week to get the information removed. You will need to verify your email address and submit all URLs with your information. Please note that only pages that contain your information will be removed. You will need to go into each individual URL and submit the URL for removal. Also, note that removing a URL from our site doesn't remove your information through public record or any other sites. Please let us know if you need anything else. Thank you and make it a great day.

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  • How do I change my password?

    From the member dashboard, click the edit profile button on the left hand menu bar. The password changing information will be located on the bottom of the page.

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  • What is a Social Catfish membership?

    A SocialCatfish.com membership allows you to log onto our site with your username and password, and allows you to look up information such as names, phone numbers, email addresses, and usernames. You will receive 5 search tokens as part of the plan for a total of 20 searches. If you subscribe to our image search, this will allow you to upload images to find out where else on the internet those images can be found.

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  • How can I pay?

    When on our page you will enter what information you have and click “search”. From there a payment page will pop up. That is where you will enter your personal information and select the plan you are interested in.

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  • Is my credit card information secure on this site?

    Yes! We use SSL (Secure Sockets Layer) security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

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