Scammers are ruthless and will stop at nothing to make sure they get their hands on your hard-earned cash. They target everyone on different types of platforms, including Amazon, coming up with a variety of excuses to get their hands on your money. One new scam in particular targets victims who have previously made orders on Amazon. They claim that you made an expensive purchase to scare you into calling another number. However, once you call that number, all they are concerned about is getting their hands on your information. This is why it is important to know about the Amazon phone scam, and how to avoid it.
How Does the Amazon Phone Scam Work?
Victims will receive a call from someone claiming to be Amazon. They will claim that the victim made an expensive purchase and will usually give an exact amount, such as $529.99. They state to call them back at a certain number if the victim did not make that purchase. Since the victim knows for a fact they did not make that purchase, they will usually call the number back to try and dispute their case, not knowing it’s a scam.
When they call the number back, the scammer on the other end acts like a customer service representative trying to help their customer. The scammer asks for the victim’s information, claiming that they need to get on their account to cancel their purchase. However, when the scammer gets the information, they hang up on the victim and hack their account.
The scammers usually purchase items of value with the victim’s financial information so that they can sell them for profit. They change the information on the victim’s account so that it’s harder for the victim to get their account back.
The Difference Between a Scam Call and a Legit Call From Amazon
The truth is, it’s really hard to tell the difference between an actual customer service representative and a scammer. One distinct difference you might notice is the scammer uses excuses in order to get their hands on your information. They might say that there is an issue with your account or an issue with your purchase so that you will give them your information. Then, they take that information and hack into your account, commit identity fraud, or steal your money.
An actual customer service representative will not call you to ask for your information for any reason. If you are ever suspicious as to whether or not you are talking to an actual customer service representative, you can always hang up on the person who called you and call the official Amazon customer service number back. Also, if the call was regarding a purchase or your account, you can always log in to your Amazon account to keep updated with your purchase or change your password. Don’t believe in any phone call or text message regarding your account or purchase if the official Amazon website is stating that everything is fine with your account and purchase.
How to Avoid the Amazon Phone Scam
- Don’t give anyone your personal, financial, or account information over the phone.
- Instead of calling the number stated over the phone call, call the official Amazon customer service phone number.
- Don’t believe in anyone who calls you stating they are Amazon.
- If you give someone your account information, report it to Amazon immediately.
- Don’t believe in any phone calls regarding purchases on your account.
- If you are unsure about a purchase on your account, log in to your account and view your purchase history.
- Enable two-factor authentication on your account so that it’s harder for scammers to login into your account.
- Report any scam to the FTC so that they can help you.
Social Catfish is Here to Help You!
At Social Catfish, we want to help you verify the identities of those who might seem suspicious to you. If you have their name, email address, phone number, social media username, or image, you can reverse search and see who the suspected person was that you’ve been in contact with after reading about the Amazon phone scam. If you were involved in a scam, make sure to report it to the FTC as well.